Policy

Privacy Policy

Last updated: 9 October 2026.

This policy explains how HOT STEEL SDN. BHD. (202201012732 (1458429-U)) collects, uses and protects your personal data under the Personal Data Protection Act 2010 (PDPA).

1. Data we collect

Name, email address and phone number.

Delivery and billing addresses.

Order history and masked payment details from our payment gateway.

Technical data such as IP address, device and browser type, and cookies.

2. How we use it

To process, deliver and support your orders.

To prevent fraud and meet legal and accounting obligations.

To send order and delivery updates.

With your consent, to send offers — you can opt out at any time.

3. Who we share it with

Couriers, to deliver your order.

Our licensed payment gateway, to process payments.

Hosting and IT providers bound by confidentiality.

Authorities, where Malaysian law requires.

4. Security & retention

We use encryption in transit, access controls and payment tokenisation, and keep personal data only as long as needed for these purposes or as required by law.

5. Your rights

You may request access to or correction of your personal data, or withdraw consent for marketing, by emailing hotsteel.my@gmail.com.

6. Cookies

We use cookies to keep your cart and sign-in working and to remember your preferences. Disabling cookies may stop some features from working.

Contact

HOT STEEL SDN. BHD. (202201012732 (1458429-U)), No. 4-3a-9, Block 4, Kompleks Kantomen Prima, Jalan Ipoh, Batu 4½, 51200 Kuala Lumpur. Email: hotsteel.my@gmail.com · Phone: 017-903 6475